Price, specification, and terms are subject to change without notice. Real Goods (powered by altE) is not responsible for errors in typography and/or photography. All parts come with original manufacturer warranty and technical support is handled by the respective manufacturers. Customer pays return shipping on all services. Real Goods reserves the right to refuse service to anyone.
Payment Terms Orders: An order is not binding upon Real Goods until it is accepted; Real Goods must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Real Goods. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Shipping Charges: Your total cost for purchase of any product will include shipping and handling charges shown on the Real Goods invoice.
By accepting delivery of any product delivered from the Real Goods ("Real Goods Trading Corporation"), you ("Customer") agree to be bound by the terms and conditions listed below. You and Real Goods agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Real Goods. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Real Goods.
Processing Time: You can expect your order to be processed within approximately two business days. Expected ship times vary depending on stock availability. If you need an item by a certain date please ask your sales person to check on the expected ship date. In most cases expected ship dates for all items will be emailed to you within 48 hours of the time that your order is processed. Tracking information will also be emailed to you once your items ship.
Back Orders: Any items that are unavailable will be placed on back order, and the remainder of your order will be shipped at our discretion. Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are "estimates" and not guaranteed to arrive on that date.
Order Status: Real Goods will do everything possible to keep you informed of your order via email. Your tracking number will be emailed to you once the item is shipped. You may also check online status page for live updates.
Security: Security is our number one priority. All online transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.
Privacy: Real Goods respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for internal purposes only.
Links: This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statement of any other site that collects personally identifiable information.
Change Orders: You may change your order for standard in stock items, provided that your order has not yet been processed. As noted in a separate paragraph, special orders cannot be changed once we receive your order acknowledgement. If your order has been processed we have the right to charge a 5% fee to change the order. If items have shipped the normal restock fee may apply. Please contact your sales person direct with any changes to be made and please have your order number available.
Special Orders: Many items that we offer are considered special order, built to order or custom built items. These items include but are not limited to power panels, battery boxes, Sunfrost refrigerators, many Solar Converter products, Zomeworks trackers, many Uni-rac and Ironridge products, some AET products, many Direct Power and Water products, many Solectria products, and Surette batteries. Your sales person should be able to provide you with more details when you place your order. Lead times or ship dates that are suggested by the manufacturer are "approximate lead times" based on their expectations at the time they receive our orders. Please keep in mind that lead times may vary due to the volume of business the manufacturer may have at the time we place the order. Other factors may include shortage or delay of materials that are necessary for the build, that have occurred and are beyond the manufacturers control. These manufacturers will not accept cancellations for delays in shipping your order. Most of the manufacturers that we deal with have a cancellation policy that will demand a cancellation fee, if the order is cancelled after they receive our purchase order. Fees can vary and may be as much as 25% of the order. Orders placed for these type of product will require an order acknowledgment from the customer, along with a 25% non-refundable fee for deposit of the product. This amount will be deducted from the total of your order, once the product ships.
Cancellation Policy: To cancel your order for standard in stock items, please call during our normal business hours and speak with your sales representative or someone in our customer support department. Provided your order has not yet been processed, and your credit card has not been charged there is no fee. As noted in a separate paragraph, special orders cannot be cancelled once we receive your order acknowledgment. If your order has already been processed and your card was charged, there is a 5% cancellation fee deducted from your refund. If any portion of your order has shipped, a 15% restocking fee will be deducted from your refund. The refund will occur within 48 hours of the receipt of the cancellation or the return of all products that have shipped. Many of our products are custom built, built to order or special ordered items. These items include but are not limited to power panels, battery boxes, Sunfrost refrigerators, many Solar Converter products, Zomeworks trackers, many Uni-rac and Ironridge products, some AET products, many Direct Power and Water products, many Solectria products, and Surette batteries. If you need to cancel an order for any of these products there is a cancellation fee even if the item has not shipped. The cancellation fee will vary depending on the manufacturer but may be as much as 30% of the cost of the item. This fee is the same fee that manufacturers pass onto us for canceling the order.
Product Listings: Real Goods' product descriptions are not designed or intended to replace your personal product knowledge, experience and/or research or that of a professional installer or licensed electrician. Real Goods strives to be as accurate as possible in our product descriptions, compatibility references, information content, pricing, links and any other product information contained in or referenced on our site. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical or any other error, Real Goods at its sole discretion shall have the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information. Moreover, all links on Real Goods' website are intended only to provide visitors with assistance finding additional information and professional opinion; however, due to the fast pace of the industry, complex nature and personal subjective experiences, reviews can become outdated or less accurate over time or even at inception and should therefore never be the sole determinate in a purchasing decision, or, most importantly, a substitute for doing ones own product research. Please remember to consider, you, our valued patron, are ultimately responsible for any purchase decision.
Product Reviews: Real Goods is not a forum for product reviews. Real Goods is a private site that conducts the business of selling renewable energy related products and as such, any specifications and information posted by Real Goods regarding products for sale must be factual. However, customer comments in regards to their experience with said products are the opinions of the user. The customer opinion reviews are used at the discretion of Real Goods as a marketing device for positive and constructive ways to share the benefit of the product. It is not used as a source for negative commentary as we cannot endorse the validity of any negative comment. Therefore, the Real Goods site is moderated to remove any unproven biased negative comments. It is not the intention of Real Goods to mislead any customer and therefore all purchase decisions should not be solely based on the product review.
Return Policy: Standard in stock merchandise purchased through Real Goods may be returned within 30 days of the receipt of the product or 60 days if you are a Preferred Installer. You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging in new and resalable condition with the original blank warranty cards, manuals, and all accessories.
If any component of the returned product is missing, if there is damage or the product has been used, the return procedure is breached and Real Goods may reject the return or may choose to impose additional charges for replacement of the missing component. A 15% restock fee will be charged for all returns unless you are a Preferred Installer. As noted in a separate paragraph, Special Orders, custom built, built to order or special ordered items, are non-returnable. Unless an error was made by Real Goods, shipping charges are not refundable. Before returning items, it is necessary to obtain an RMA # for your return. You can request and RMA # by:
Once you have been instructed where to return the item you are responsible for shipping charges back to that address. Once issued, RMA numbers are valid for 15 days from the date issued and items must be received in that time frame. Please reference this number in a clear location on the outside of the package when returning product. The customer shall be responsible for the return of any unused product and agrees to use only reputable carriers capable of providing proof or delivery and insurance for the value of the shipment.
Sales Tax: Prices quoted for merchandise may not include any applicable state or local taxes. Real Goods ships to a variety of locations throughout the U.S. and Canada. Sales tax may be charged in accordance with local laws and regulations, unless the buyer can provide a valid resale or tax exempt certificate.
Warranty Policy: Real Goods is a distributor only. Products sold by Real Goods are not manufactured by Real Goods and therefore we do not warranty any of the products we sell. Most items that we sell are covered by the original manufacturer's warranty, service, or support policy (if any). In the event that there is a technical problem that occurs with your product upon receipt or installation of your product we urge you to contact the manufacturer directly. The customer shall be responsible for the return of any defective product and agrees to use only reputable carriers capable of providing proof of delivery and insurance for the value of the shipment.
Real Goods bears no responsibility in sending a replacement item to the customer in the event that they have received a defective product. If you receive a defective unit, contact the manufacturer and they will typically repair or replace the product.
LIMITATION OF LIABILITY: IN ALL CIRCUMSTANCES REAL GOODS TRADING CORPORATION'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. REAL GOODS SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. REAL GOODS SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT REAL GOODS IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
Title & Risk of Loss: Real Goods will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. Real Goods reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Real Goods to sign appropriate documents on Customer's behalf to permit Real Goods to protect its purchase money security interest. Real Goods will advise Customer of estimated shipping dates, but Real Goods will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction: Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Real Goods and Customer shall be governed by the laws of the State of Massachusetts, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Real Goods and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of Massachusetts, Worcester County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Real Goods that is more than one year after the date of the applicable invoice.
Severability: If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Massachusetts law.
Waiver: The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
DMCA - Notification of Possible Copyright Infringement: Real Goods will respond expeditiously to any and all notices of copyright infringement that comply with applicable law. If you have a copyright that you believe has been infringed on by any materials accessible on or from the Real Goods website, you may request removal of those materials. Please submit written notification to our Copyright Agent whose information is available below. In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. §512) ("DMCA"), the written notice (the "DMCA Notice") must include substantially the following:
Our designated Copyright Agent to receive DMCA Notices is:
Attn: Legal Department
330 Codman Hill Road
Boxborough, MA 01719
Please note that if you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective. Additionally, be aware that if you knowingly materially misrepresent that material or activity on the Site is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.
Entire Agreement: These terms and conditions, together with Real Goods' invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Real Goods and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Real Goods and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.