Shipping + Returns

Shipping + Delivery

Orders are typically processed within two business days, though this can vary depending on stock availability. Tracking information will be emailed to you once your items ship. Please read our full shipping policy for more information.

Real Goods' Free Shipping Policy

Real Goods is pleased to offer free shipping on all orders placed on RealGoods.com that meet the following conditions:

Order subtotal (before tax) is at least $1,000.00
Shipping address is within the continental United States (lower 48 states)
Order does not contain solar panels (updated 10/20/2021 due to global supply chain shortages and limited solar panel supply)

If your order meets the conditions above, you'll automatically be given a free shipping option to select before continuing with your order.

While shopping, items marked with qualify your order for free shipping. Items marked with require more items to be added to your order before it will qualify for free shipping. The three conditions above must all be met before you'll be presented with the free shipping option during checkout.

Returns Requests

To return an item you bought from us, use the Returns Request form below to submit your return request to our customer service staff. Returns requests are typically processed within one business day. Click the "Add Item" button on the form if you need to return more than one unique item.

Please review our return policy before submitting a return request with the form.