Shipping + Returns
Shipping/Delivery
Orders normally ship within 48 hours from our facility in Boxborough, MA. Drop ship orders are subject to the schedule of our partners. Real Goods will immediately inform customers of backorders or out-of-stock items via email or voicemail. Customers may choose to wait for the order or request a refund. An estimate of our delivery times is below.
Shipping to Canada? Call us at 800-919-2400 to arrange your order.
Estimated UPS Ground Delivery Times
Return Policy
Regularly stocked, non-special-ordered, and non-custom-built items may be returned to Real Goods within 30 days from the date of purchase. Returned items must be in original condition, in original packaging, and accompanied by all original paperwork and/or instructions. Refunds will be issued in the form of Real Goods Retail Store or RealGoods.com merchandise credit. Returns of solar panels, inverters, and other large ticket items will incur a re-stocking fee of up to 30%.
Special-order items and items returned after 30 days will be accepted at Real Goods' discretion and assessed a 15% - 30% restocking fee if they are accepted. Please call 800-919-2400 before attempting to return these items.
Please use FedEx, UPS, or USPS, with tracking, for returns.
Custom-built items (such as Real Goods Solar PV Kits) are non-returnable.
All freight and shipping charges are non-refundable.
Damaged Shipments
Damage claims not noted on the shipping delivery receipt cannot be made with Real Goods. It is your responsibility to check your shipment. Your signature on a shipping receipt is a legal release of claim for damage unless noted at the time of receipt.
Pricing & Promotions
RealGoods.com pricing is available for online purchases only. Retail store prices may differ. We cannot honor sale prices for sold out items.
Product Warranties
All warranties come from manufacturers, not from Real Goods.
Privacy & Security
At Real Goods, we respect your privacy and take it seriously. We will never sell or share your information with anyone else. You can read our full privacy policy here.
