Shipping + Returns
Shipping/Delivery
Orders are typically processed within two business days, though this can vary depending on stock availability. Tracking information will be emailed to you once your items ship. Please read our full shipping policy for more information.
Estimated UPS Ground Delivery Times
Real Goods' Free Shipping Policy
Real Goods is pleased to offer free shipping on all orders placed on RealGoods.com that meet the following conditions:
- Order subtotal (before tax) is at least $1,000.00
- Shipping address is within the continental United States (lower 48 states)
- If solar panels are included in the order, there must be at least 10 of them
During checkout, simply use Discount Code FREESHIP when you reach the shipping method selection screen. If your order meets the conditions above, you'll be given a Free Shipping option to select before continuing with your order.
While shopping, items marked with 
qualify your order for free shipping. Items marked with 
require more items to be added to your order before it will qualify for free shipping. The three conditions above must all be met before Discount Code FREESHIP will present the Free Shipping option during checkout.
Returns Request
To return an item you bought from us, use the Returns Request form below to submit your return request to our customer service staff. Returns requests are typically processed within one business day. Click the "Add Item" button on the form if you need to return more than one unique item.
Please review our return policy before submitting a return request with the form.
