Shipping + Returns

Shipping + Delivery

Orders are typically processed within two business days, though this can vary depending on stock availability. Tracking information will be emailed to you once your items ship. Please read our full shipping policy for more information.

Real Goods' Free Shipping Policy

Real Goods is pleased to offer free shipping on all orders placed on RealGoods.com that meet the following conditions:

If your order meets the conditions above, you'll automatically be given a free shipping option to select before continuing with your order.

While shopping, items marked with qualify your order for free shipping. Items marked with require more items to be added to your order before it will qualify for free shipping. Items marked with will make your cart ineligible for free shipping. The four conditions above must all be met before you'll be presented with the free shipping option during checkout.

Shipping Oversize Items

Items marked with the icon are 8 feet or longer in at least one dimension. These items can only be shipped by LTL freight carriers and incur an oversize charge of $90 - $125 based on their exact length. An order containing multiple units of the same oversize item will typically incur a single oversize charge rather than separate oversize charges for each unit. Orders containing one or more oversize items will not be eligible for free shipping.

Returns Requests

To return an item you bought from us, use the Returns Request form below to submit your return request to our customer service staff. Returns requests are typically processed within one business day. Click the "Add Item" button on the form if you need to return more than one unique item.

Please review our return policy before submitting a return request with the form.