Effective date: January 24, 2020
Real Goods (powered by altE) is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, email address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.
We allow third-party companies to collect non-personally identifiable information when customers visit our site. These companies typically use a cookie to collect this information in order to provide understand the usage of the Real Goods website so we can further optimize the experience in the future. Our site does not respond to "Do Not Track" signals or mechanisms. In addition, other parties who perform data analytics for Real Goods, such as Google Analytics, may collect personally identifiable information about your online activities when you use our Services. You can opt-out of Analytics for Real Goods's website by following the instructions here.
In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, email address, telephone number and street address. This information is used to provide you with important Real Goods services such as automated order status updates via email.
Most of the data collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
We customize certain webpage content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. You can, however, place your order over the phone line with one of our technical sales representatives by calling 800-919-2400. The Real Goods shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, Real Goods' website will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party.
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and email delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.
For wholesale customers we may also share relevant sales data with supplying manufacturers for understanding location of installations the manufacturer's products.
We reserve the right to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
The testimonials section of the Real Goods website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by Real Goods. Real Goods reserves the right to post or remove any testimonial at its discretion.
By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Testimonial.
Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.
Real Goods does not sell products for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only use Real Goods in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. Real Goods is committed to protecting the welfare and privacy of children.
This website contains links to other sites. Please be aware that Real Goods is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
Real Goods takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected using SSL encryption software. To learn more about SSL, follow this link: www.verisign.com.
Real Goods no longer supports the version 3.0 SSL protocol as of November 6, 2014.
Please review your browser version to ensure it supports the latest secure protocols.
Access to all of our users' information is restricted. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact by calling toll free 800-919-2400, to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.
All Real Goods servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas.
All employees are kept up-to-date on our security and privacy practices. Every quarter, in addition to any time a new policy is added, Real Goods employees are notified and/or reminded about the importance of privacy, and what they can do to ensure that customers' information remains protected at all times.
If you have any questions or concerns about Real Goods' security practices, you can call us toll free at 800-919-2400.
Our special offers are sent only to customers who grant Real Goods permission to send them such information.
To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via email and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or Real Goods news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.
Customers may change or review their stored account information such as street address or email address through our website by visiting our Help section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.
For customers who wish to opt-out and stop receiving Real Goods special offers and related news, Real Goods provides several ways to do so. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in a recent emailing. They may also send emails to [email protected] with a request to be removed.
If you have opted out of receiving communications from Real Goods, you will still be able to view news of policy changes at https://realgoods.com. Otherwise, you may email us at [email protected] or call us toll free at 800-919-2400 to ask our customer service department about changes and updates.
330 Codman Hill Rd
Boxborough, MA 01719