What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, email address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To process transactions:
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails:
The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
To optimize our website performance and marketing efforts:
We may share information about you and your purchases with third party service providers to help us improve our web site, understand our customers, improve our products and services, and to better serve you. These third party service providers are bound by non-disclosure agreements.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (cookies are small files that a site or its service provider transfers to your computer hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with our third party service providers and other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your personal information, please email us at [email protected]
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy, we have taken all precautions to be in compliance with the California Online Privacy Protection Act. If you do not want us to share your personal information, or if you wish to stop receiving catalogs from us, please email us at [email protected] To stop receiving email promotions from us, you may use the Unsubscribe link in the footer of any promotional email. We will not share your email address with any third party.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
This policy was last modified on August 27, 2015.
13771 S HWY 101
Hopland, CA 95449 USA
Pricing & Promotions
RealGoods.com pricing is available for online purchases only. Retail store prices may differ.