Customer Service

Shipping & Delivery
Free shipping is available to orders over $99 shipped to the lower 48 states with exceptions. Renewable Energy and select items such as oversize and clearance product may be excluded from this offer.
Privacy & Security
At Real Goods, we respect your privacy and take it seriously. We will never sell or share your information with anyone else.
Returns & Replacements

You may return most unused products to us for a refund or replacement within 30 days of receipt. Items must be in new re-sellable condition with all original packaging, paperwork and accessories. For your protection, please send returns via a traceable method. We are not responsible for lost or missing returns without tracking information. Return freight and shipping is non-refundable. Products that qualified for free shipping will be credited the product price minus shipping costs.

Special orders, appliances, heaters and items shipped direct from the manufacturer will be subject to a 15-25% restocking fee. Please call us prior to shipping any return for a Returned Merchandise Authorization.