Customer Service

Shipping & Delivery
When offered, free shipping is available to orders over $99 shipped to the lower 48 states with exceptions. Renewable Energy and select items such as oversize and clearance products may be excluded from this offer. Select items may require freight shipping and/or ship directly from the manufacturer. We strive to offer the best freight quotes to our customer for these items.
Privacy & Security
At Real Goods, we respect your privacy and take it seriously. We will never sell or share your information with anyone else.
Returns & Replacements

You may return most unused products to us for a refund or replacement within 30 days of receipt. Items must be in new re-sellable condition with all original packaging, paperwork and accessories. For your protection, please send returns via a traceable method. We are not responsible for lost or missing returns without tracking information. Return freight and shipping is non-refundable. Products that qualified for free shipping will be credited the product price minus shipping costs.

Special orders, appliances, heaters and items shipped direct from the manufacturer will be subject to a 15-25% restocking fee. Please call us prior to shipping any return for a Returned Merchandise Authorization.

Pricing & Promotions pricing is available for online purchases only. Retail store prices can differ.

Promotions & Discounts: Labor Day Week-long sale and clearance excludes select solar and renewable energy products, Berkey, Multipure, Sun Oven and Paragon brand products. Promotion begins September 1, 2014 and ends September 7, 2014 11:59 PST. Can not be combined with other promotions or discounts. Quantities are limited.